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A Claims Management Company regulated by the FCA
We are committed to ensure that your privacy is protected. This policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.
THE INFORMATION WE COLLECT AND HOW WE USE IT
If you submit an enquiry and respond to any of the requests for information in our feedback service you may as a result submit to us your email address. Access to your personal data, including your email address, is only provided to our staff and third parties who help us to process your enquiry and trusted business partners, whose products and services may save you money.
It is possible to ‘turn off’ the cookies in your browser and this will not affect the functionality of the web site.
HOW WE PROTECT YOUR INFORMATION
The internet is not a secure medium. However, we have put in place various security procedures as set out in this policy.
Firewalls are used to block unauthorised traffic to the servers and the actual servers are located in a secure location which can only be accessed by authorised personnel.
We also keep your information confidential. Our internal procedures cover the storage, access and disclosure of your information.
If you do not want us to have personal information about you, please do not submit it to us.
PASSING ON INFORMATION ABOUT YOU
Please be aware that once you use our website or our Services, you will be regarded as having given your consent to us disclosing your personal information to the following parties:
Third parties who help us to process your enquiry – We may disclose information about you in connection with legal proceedings or potential legal proceedings or if otherwise permitted to do so by law.
We would like to keep you updated by phone, e-mail or text. By submitting your details, you consent to us disclosing your personal information to the following parties:
Our trusted business partners – You can ask us to stop passing your information to third parties for marketing purposes at any time, which we will do. Such a request may result in us ceasing to offer the Services to you.
We may keep your information to deal with any potential complaints for a set amount of time. This will help us and the dedicated solicitor, track the progress of your claim. For all other events, we take the following steps to ensure your personal information and data is removed and deleted from our servers and computers.
Once we transfer you to one of our panel solicitors, your personal information is kept on our records for a period of 6 years. Hereafter, all data is deleted and removed.
If we are unable to help with your enquiry, we will keep your personal information on our records for 1 year. Hereafter, all data is deleted and removed.
In accordance with the Data Protection Act 2018 & General Data Protection Regulation 2018 you have the following rights for your personal data.
• Raising a concern with an organisation
• How to access information from a public body
• Your right of access
• Your right to get your data corrected
• Your right to get your data deleted
• Your right to be informed if your personal data is being used
• Your right to limit how organisations use your data
• Your right to data portability
• Your right to object to the use of your data
For further information on the above, Please visit https://ico.org.uk/ or https://eugdpr.org/
HOW TO CONTACT US
Please note that we record all telephone calls for quality monitoring, training, compliance and security purposes.
Fill in a short claim application form to find out the amount of your compensation
Claims Helpline is a trading name of AEO Trading Ltd. It is regulated by the Financial Conduct Authority. Registration recorded on the website www.register.fca.org.uk
We work alongside a panel of specialised personal injury solicitors and we will put you in touch with one of these. We charge our solicitors for the marketing and operatio services we provide, and these costs are not passed on to our customers.
Typically, customers pay 25% of the amount recovered, although this will be subject to your individual circumstances and the actual fee may be more or less than this. Termination fees may be applicable in certain circumstances. If you have any questions regarding this feel free to speak with our panel firm. You are free to instruct the solicitor of your choice, and you may be able to pursue via a Statutory Body such as the Motor Insurance Bureau or the Criminal Injuries Compensation Authority.
All Claims Helpline panel law firms in England and Wales are regulated and authorised by the Solicitors Regulation Authority. Firm accreditation can be accessed via www.sra.org.uk. You are free to enquire and choose another solicitor.